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Zimbra Training Calendar

Training Calendar

Some courses are delivered live-online by Zimbra, Inc. Instructors and others are delivered either in-person or live-online by Zimbra Certified Training Partners. Search the Training Calendar for the dates that are best for you.

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Find a Training Partner

Find a Training Partner

Search for a Training Partner close to your location for onsite Zimbra Training in your local language. WebEx/Remote delivery is also available for most Training Courses.

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Zimbra Training Courses

Training Courses

Designed to expand your Zimbra Collaboration skills, you can find the System Administration, Troubleshooting and Help Desk Agents Courses: Web Client for Help Desk Agents & Messaging Clients for Help Desk Agents.

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Zimbra Collaboration Training Calendar

Some courses are delivered live-online by Zimbra, Inc. Instructors and others are delivered either in-person or live-online by Zimbra Certified Training Partners.

Zimbra Collaboration System Administration

Delivered By Location Language Date
BK Tech Brasilia & WebEx Portuguese July 23 – 25, 2018 Enroll Now
Seacom Navacchio, PI and WebEx English October 9 – 11, 2018 Enroll Now
ilger.com Parma e online Italian October 10 – 12, 2018 Enroll Now
Seacom Navacchio, PI e WebEx Italian October 23 – 25, 2018 Enroll Now
ilger.com Parma e online Italian December 5 – 7, 2018 Enroll Now

Zimbra Collaboration Troubleshooting End-User Issues

Delivered By Location Language Date
Seacom Navacchio, PI and WebEx English October 12, 2018 Enroll Now
Seacom Navacchio, PI and WebEx Italian October 26, 2018 Enroll Now

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Tips and Tricks

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Zimbra Collaboration
Web Client Official Training, Tips & Tricks


Zimbra Collaboration
System Architecture Overview

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Available Courses Overview

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Zimbra Collaboration System Administration

From basic administration tasks through migration and troubleshooting, the Zimbra Collaboration System Administration course provides the information you need to improve and streamline your Zimbra Collaboration deployment. You will also learn best practices and methodologies to improve and enhance how you administer Zimbra Collaboration.

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Zimbra Collaboration Troubleshooting End-User Issues

If you support Zimbra users on a help desk, this one-day course will make your job easier: it will increase your effectiveness and save you time solving customer cases. You will learn Zimbra troubleshooting skills, including using debug logging, identifying and resolving user data flow issues, and recovering missing data.

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Zimbra Collaboration Web Client for Help Desk Agents

Service providers and large enterprises often provide help desk services for customers and users. This course trains help desk agents to support users of the Zimbra Collaboration Web Client. They will learn how to solve common problems encountered by Zimbra Collaboration end-users and how to troubleshoot more complex user issues.

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Messaging Clients for Zimbra Collaboration Help Desk Agents

Service providers and large enterprises often provide help desk services for customers and users. This course trains help desk agents to support users of messaging clients with Zimbra Collaboration accounts. The messaging clients include Zimbra Connector for Outlook, IMAP/POP clients, Apple Mail, Zimbra Desktop and various calendaring applications.

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Zimbra Collaboration System Administration

What you will Learn

From basic administration tasks through migration and troubleshooting, the Zimbra Collaboration System Administration course provides the information you need to improve and streamline your Zimbra deployment. You will learn best practices and methodologies to save you administrative time while lowering your TCO.

Audience

  • Zimbra System Administrators with (at a minimum) entry-to-mid-level administration experience and working knowledge of the Linux OS.
  • Familiarity with Zimbra Web Client features is beneficial.
  • Participants are recommended to have previously downloaded and used the trial version of Zimbra Collaboration.

Course Topics

  • Zimbra Architecture
  • Installing Zimbra Collaboration
  • Troubleshooting installation
  • Using the Zimbra Administration Console
  • Using CLI tools
  • Zimbra Collaboration System Care
  • Backup & Restore
  • Bugzilla and Support Portal
  • Performance tuning
  • Migration options & planning
  • Upgrading Zimbra Collaboration
  • Upgrade troubleshooting and general system troubleshooting tips
  • Personalizing a Zimbra Collaboration deployment with Zimlets, custom skins/themes
  • Zimbra collaboration multi-node deployment
  • Architecture and Storage Considerations
  • Multi-Server installation & upgrading
  • Directory and GAL integration
  • Advanced monitoring and troubleshooting
  • Training Format: WebEx
  • Duration: 3 days
  • Language: English(see the calendar for availability in other languages)
  • Price: USD $2,000
Find a Class

Zimbra Collaboration Troubleshooting End-User Issues

What you will Learn

If you support Zimbra users on a help desk, this one-day course will make your job easier: it will increase your effectiveness and save you time solving customer cases. You will learn Zimbra troubleshooting skills, including using debug logging, identifying and resolving user data flow issues, and recovering missing data.

Audience

  • Tier 1 Zimbra Helpdesk Agents

Course Topics

  • Opening a Support Case: Best Practices
  • What is email?
  • Zimbra Architecture & Component Overview
  • Zimbra Logs
  • Troubleshooting www.xnhyx.com.cnponents and Clients Using Debug Logging
  • Identifying & Resolving User Data Flow Issues
  • Data Issues & Recovering Missing Data
  • Training Format: WebEx
  • Duration: 1 day
  • Language: English
  • Price: USD $850
Find a Class

Zimbra Collaboration Web Client for Help Desk Agents

What you will Learn

Service providers and large enterprises often provide help desk services for customers and users. This course trains helpdesk agents to support users of the Zimbra Web Client. They will learn how to solve common problems encountered by Zimbra end-users and how to troubleshoot more complex user issues.

Audience

  • Tier 1 Zimbra Helpdesk Agents

Course Topics

  • How to navigate and use the ZWC
  • How to perform common ZWC tasks
  • Troubleshooting common ZWC issues, including:
    • Identifying and resolving common client-side and server-side error messages
    • Identifying and resolving he top queries received by Zimbra Helpdesk Agents
  • Training Format: WebEx
  • Duration: 3 hours
  • Language: English
  • Price: USD $350
Enroll

Messaging Clients for Zimbra Collaboration Help Desk Agents

What you will Learn

Tier 1 Helpdesk Agents will learn how to support users of messaging clients with Zimbra Collaboration accounts.

Audience

  • Tier 1 Zimbra Helpdesk Agents

Course Topics

How to set up and/or use the following messaging clients to work with Zimbra Collaboration accounts:

  • Outlook with Zimbra Connector for Outlook (ZCO)
  • IMAP/POP email clients with Mozilla Thunderbird
  • CalDAV Calendars
  • ActiveSync Mobile Devices
  • Zimbra Desktop
  • Training Format: WebEx
  • Duration: 3 hours
  • Language: English
  • Price: USD $350
Enroll